BALCONI GEAR PRIVACY POLICY
Last Updated: January 13, 2012
We respect your privacy and are committed to protecting personally identifiable information you may provide us through our Website. This privacy policy (“Policy”) explains how your personal information is collected, used, and disclosed by Balconi Gear and its subsidiaries and affiliated companies, including, but not limited to, Balconi Top Training, Balconi Boot Camp, and Balconi Company. Unless we otherwise indicate, this Policy applies to all information collected by Balconi Gear from any source, including information collected through our online services and activities, including this Website (collectively, “Sites”).
RETURN POLICY
We take pride in the quality and durability of our products. Along with our products, we want to provide you with the best customer service possible.
If you would like to return a product purchased, it can be returned for a refund for any reason within 30 days from the shipping date. Balconi Gear will not accept returns with evidence of excessive wear, misuse, alteration, or without a hangtag.
Your return will be processed within 5 business days of being received at our warehouse and refunds will be issued to the original method of payment. You will also receive an e-mail notification once your return is processed. Please allow 1-2 billing cycles for the refund to appear on your credit card statement.
INFORMATION COLLECTED
We collect information you directly provide to us online and through your other interactions with us. For example, we collect your name, email address, postal address, phone number, fax number, demographics and other information you provide us or will allow us to collect from you. We also collect credit card numbers if you purchase our products and/or services. We may also obtain information from other sources and combine that with personal information we collect from you.
When you visit our Site(s) some information is automatically collected. For example, when you visit our Sites your computer’s operating system, Internet Protocol (IP) address, access’ times, browser type, language, and referring Web site addresses are logged automatically. We also collect information about your usage and activity on our Sites. For example, we might collect your time duration on specific pages to make our Sites more accessible and easier to use for you.
We may automatically collect information using “cookies.” Cookies are small data files stored on your hard drive by a Web site. Among other things, cookies help us improve our Sites and your experience on our Site. We use cookies to see which areas and features are popular and to count visits to our Sites. If you set your browser not to accept cookies or if you reject a cookie, it may affect certain features or services of our Sites.
We may collect information using Web beacons. Web beacons, or “gifs,” are electronic images that may be used on our Sites or in our emails. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.
We use third party cookies and web beacons to help us compile aggregated statistics about our Sites. We receive assurances from those third parties that they will not collect or access your personal information on our Sites.
USE OF INFORMATION WE COLLECT
Balconi Gear, and its affiliated companies, use information we collect for purposes described in this Policy or as disclosed to you in other ways including on our Sites or in connection with our services. The following are examples, but not limited to, ways we may use your information to:
• provide and deliver products and/or services;
• send you information related to products and services, including confirmations, invoices, technical notices, updates, security alerts, support and administrative messages
• communicate with you about new contests, promotions and rewards, upcoming events, and/or other news about products and services offered by Balconi Gear and our affiliated companies;
• operate and improve our Sites and services;
• process and deliver contest entries and rewards;
• respond to your comments and questions and provide quality customer service;
• link or combine with other personal information we get from third parties, to help understand your needs and provide you with improved service.
Balconi Gear may store and process personal information in the United States and other countries.
SHARING OF INFORMATION
Certain sections of our Sites are designed as open and public community areas for connecting and sharing with other people. When you sign up for, or participate in these areas, you will be asked to provide certain information that may be displayed publicly along with photos, stories, posts, and other information you choose to provide. We may also post or publish your information when you submit comments, stories, passions in our scrapbook, photos, and videos in connection with surveys, contests, sweepstakes, or promotions offered on the Sites.
We do not otherwise share your information with third parties except as follows:
• in an aggregated or anonymous form that does not directly identify you;
• with your consent, for example, when you agree to our sharing your information with other third parties for their own marketing purposes subject to their separate privacy policies;
• with third party vendors, consultants and other service providers who are working on our behalf and need access to your information to carry out their work for us;
• to (a) comply with laws or respond to lawful requests and legal process, (b) to protect the rights and property of Balconi Gear our agents, members, contractors, and others including to enforce our agreements, policies and terms of use or (c) in the good faith belief that disclosure is needed to respond to an emergency or protect the personal safety of any person; and
• in connection with any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company.
SECURITY OF YOUR INFORMATION
Balconi Gear takes reasonable measures to protect your information in an effort to prevent loss, misuse and unauthorized access, disclosure, alteration and destruction.
YOUR INFORMATION CHOICES AND CHANGES
You may opt out of receiving promotional emails from Balconi Gear by following the instructions in those emails to stop receiving them as you choose. If you choose to opt out of promotional emails, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations. You may also send requests about your contact preferences, changes to your information or our Policy or privacy practices by sending us an e-mail at: <a href=”mailto:info@balconigear.com”>info@balconigear.com</a>
Protecting your information:
As part of our ongoing commitment to ensure that your shopping experience with Balconi Gear is protected, Balconi Gear, LLC will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.
COPYRIGHT
The following elements of this website are the property of Balconi Gear, and our affiliated companies, and are protected by United States and international copyright laws:
• All text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and any other works of authorship — both individually and as they are compiled on the site.
• All software.
TRADEMARKS
The trademarks or trade dress of Balconi Gear and our affiliated companies may not be used without our written permission.
All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.
CHANGES TO THIS POLICY
Balconi Gear may change this Policy from time to time. If we make any changes to this Policy, we will change the “Last Updated” date above.